Under the Consumer Rights Act 2015, any goods you buy must be of satisfactory quality, fit for purpose and as described. If they fail on any of these, you have a short-term right to reject. This lasts 30 days from when you take ownership. You get a full refund, no questions asked.
After 30 days but within six months, the retailer must repair or replace the item. If that is impossible or causes you significant inconvenience, you can ask for a price reduction or final refund. During this period the burden of proof lies with the retailer. They have to show the fault was not present at the time of sale. Most shops will tell you to go to the manufacturer. Do not accept that. Your contract is with the seller.
After six months the burden shifts to you. You need to prove the fault was inherent. That can mean getting an expert report. You still have up to six years to claim in England and Wales (five in Scotland) but the process becomes harder.
Digital content is treated similarly. If a download or streaming service stops working or is not as described, you have the same 30 day rejection window for a refund. After that, repair or replacement applies.
The Digital Markets, Competition and Consumers Act received Royal Assent in 2024. It gives the Competition and Markets Authority stronger enforcement powers and bans fake reviews. This is relevant right now because the CMA is actively using those powers. Expect more fines for companies that mislead.
Know your rights. The law is on your side, but only if you use it.
Paul