The Consumer Rights Act 2015 sets out what you can expect when you buy goods or services. If something you buy is faulty, not as described, or unfit for purpose, you have a short-term right to reject it within 30 days. You get a full refund, no questions asked. After 30 days but within six months, the retailer must prove the fault was not there at the time of sale. Beyond six months, the burden shifts to you. In England and Wales you have up to six years to make a claim, but the sooner you act the stronger your position.
For online purchases, the Consumer Contracts Regulations give you a 14-day cooling-off period from the moment you receive your item. You can cancel for any reason and get a full refund including standard delivery costs. This applies to most goods but not to bespoke items or perishables. The trader must refund you within 14 days of cancellation.
Warranties and guarantees are separate from your statutory rights. A retailer cannot ask you to rely only on a manufacturer's warranty. Your contract is with the seller, not the brand. If a shop tells you to contact the manufacturer directly, they are wrong. Insist they deal with it.
Digital content like apps and streaming services is treated as a product. It must be of satisfactory quality, fit for purpose, and as described. If it fails, you have the same rights to repair, replacement, or a refund.
Know these basics. They save you time and money.
Paul